Top five demo queries

20th December 2011 By Louise Stephens in Technical help

Hi pop pickers. As one of the little green plane staff who regularly performs demos of our software, both online and in person, I have decided to present you with the top five frequently asked questions to help you tackle the most common issues.

So here we go!

A new entry straight in at 5... 

Do you send out each campaign or do I?
In the main, campaign sending is performed by you. This is the best way for you to manage each campaign and the message sent out by your organisation. However, if time or resources are in short supply, we offer a managed send service where we handle the hard work for you.

Down two places to 4 is…

What is a credit?
A credit is the term we use for an email sent. For example, if I were to send a campaign to three people then that would use three credits.

A non-mover at 3 is…

Will the other recipients be able to see who is receiving the email?
The short answer to this is no. Professional email marketing providers allow you to send to multiple people on multiple lists without the recipient seeing who else is on the list.

Up three places to number 2 and just missing out on the top spot is…

How secure is my contact list?
All our accounts are protected using a username and password; we enforce a policy of strong passwords. We also use an SSL (secure sockets layer) to ensure a secure transmission from users and our server (and back).

Essentially this encrypts the message so that anyone intercepting it will not be able to read it. In addition, both our server and the little green plane product have been penetration tested (and passed with flying colours) to ensure they can withstand hacking attacks.

Here it is the new entry and the brand new number one…

How do I know when people have read the email?

All you have to do to see how many people are viewing your email is click on our ‘real-time’ reports. Click on ‘Opens’ and not only will you be able to view how many people are reading your email you will also be able to see who and when they read your email, plus a whole host of other statistics including clicks, unsubscribes, complaints and bounces.

If you are new to little green plane and would like to find out more, book your own personalised demo by emailing me at

Louise Stephens
About the Author

Louise Stephens

Louise is an email marketing consultant at little green plane. She advises and builds lasting relationships with our existing clients as well as handling all new business. Louise also conducts full demonstrations of our software and will advise on the right package for your business. Louise is passionate about email marketing and will happily train clients on a number of topics including; best practice, engaging your audience and getting the best return on your investment.